Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
MEM16011 Mapping and Delivery Guide
Communicate with individuals and small groups
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | MEM16011 - Communicate with individuals and small groups |
---|---|---|---|
Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit of competency defines the skills and knowledge required to communicate effectively in interpersonal, mediated and group settings during a range of common workplace activities. This unit includes written communication by letter, short memorandum or report.Where basic research and structured report writing is required, Unit MEM16009 Write reports should also be selected.Where research and analysis is required, Unit MEM16009 Research and analyse engineering information should also be selected.No licensing, legislative or certification requirements apply to this unit at the time of publication. Band: BUnit Weight: 2 | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | |||
Competency Field | Communication |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Plan and prepare communication |
| |||||||
Element: Identify communication types and networks within the enterprise | ||||||||
Element: Follow enterprise conventions, policies and procedures when planning and preparing communication activities | ||||||||
Element: Select communication channels and codes appropriate to objectives, circumstances and receivers | ||||||||
Element: Plan communication and structure to promote the accurate transfer of meaning | ||||||||
Element: Establish communication setting and climate appropriate to purpose and content of message | ||||||||
Element: Prepare or obtain required resources | ||||||||
Element: Communicate effectively in interpersonal, mediated and group settings |
| |||||||
Element: Use verbal and non-verbal language appropriate to the topic, sensitivities and technical understanding of the persons being addressed | ||||||||
Element: Respect and consider individual differences | ||||||||
Element: Adhere to purpose and objectives of communication | ||||||||
Element: Encourage participation in communication | ||||||||
Element: Follow conventions, rules, policies and procedures during communication activity | ||||||||
Element: Evaluate communication |
| |||||||
Element: Assess outcomes against communication objectives and selected channels and codes | ||||||||
Element: Identify communication barriers and determine and implement strategies for overcoming barriers |